Coaching and Mentoring Training Courses

Coaching Techniques - The Manager as a Coach

Mentoring for Results in the Workplace

Neuro Linguistic Programming (NLP)

Emotional Intelligence

As pressure on today’s managers continues to grow, getting the very best out of their people becomes even more critical. Coaching, often the most under-utilised and cost-effective form of staff development that exists, takes place in most work environments. But only when managers have a thorough understanding of the process and the skills involved is the immense potential of coaching realised.

This skills-based programme introduces the concept of coaching and focuses primarily on helping participants develop their skills as coaches. In the process, participants will become confident to adopt a more “hands-off” approach to their works – more important today than ever.

By the end of the course, participants will be able to:

• Define Coaching
• Appreciate the skills and characteristics of good coaches and be able to apply them
• Coach others effectively so they have more time to concentrate on their own role as manager
• Develop staff that solve problems rather than ask questions
• Enjoy better relationships with their staff
• Give assertive and confident feedback
• Get regular feedback from their staff which informs them of their effectiveness not just as a coach but as a manager too

Who should attend?: Managers at all levels with direct responsibility for staff who want to improve their skills as coaches and trainers with an interest in developing their own coaching skills

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This practical and participative programme look sat what good mentoring (when someone off-line supports the development of another) is all about. We explore what to look for in potential mentors and consider what is needed for a successful relationship. We look at setting up a mentoring scheme, the key features for its success and problems to avoid. Using participants own work issues we practise mentoring skills “live”.

By the end of the programme participants will be able to:

• Define Mentoring
• Identify the differences between Mentoring, Coaching and Training
• Understand the Mentoring Process – Facilitation
• Determine who makes the Best Mentor – and why
• Identify the Suitability of the Learner for Mentoring
• Acknowledge the Benefits and Limitations of Mentoring
• Understand how by developing mentoring skills they develop themselves as managers too – by adopting a more “hands-off” empowering style

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Neuro Linguistic Programming (NLP) is about excellence in both intra- personal and inter-personal communication, self-management, and rapid personal development. It enables creation of resourceful mental and emotional states and having access to them at will. It involves understanding what works in thinking, language and behaviour. It is a way of coding and reproducing excellence that enables you consistently to achieve the results that you want both for yourself and your business.

NLP Training is undertaken by a qualified NLP training practitioner and individual sessions can be held by prior arrangement to suit the delegate.

This course will cover the following topics:

• What NLP is and why it matters.
• 'The Map is not the Territory': how we map Reality.
• Representational Systems: VAKOG – which is your strongest?
• Communication and Rapport: enhancing communication – how anyone can do it.
• Dilts' Logical Levels: why change is a constant in life today.
• Personal States – resourceful and unresourceful – and how to change them at will.
• Working with Submodalities: how to use them to reinforce positive feelings and release negativity, including curing phobias.
• Creating a compelling Future: creating goals that will pull you toward them!
• Eliciting and Anchoring Resources: create triggers for access for confidence, courage, belief and optimism at will.
• Write your own Life script – Beliefs of Excellence
• Create a Compelling Vision – Well Formed Outcomes
• Develop a Climate of Trust – Rapport
• Put Yourself in My Shoes – Perceptual Positions
• Tap into the Resources You Want – Anchors
• Logical Levels of Change

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Emotional Intelligence does not just mean that an individual should be pleasant to others at all times. There are times when it is important to sharply confront others with facts they may not want to hear, this is especially true in managerial roles. Emotional Intelligence is about managing your feelings to enable interpersonal relationships to work smoothly and succeed. IQ has traditionally been a yardstick by which intelligence has been measured, however in the workplace IQ has been shown to identify only one quarter in the difference between best and worst performances, and is not a factor in predicting success in individuals career paths. A scientific model of the emotional mind shows how emotions drive what we do and how we swing from reasonable to irrational logic.

Recognising and understanding Emotional Intelligence can play major factors in workplace and personal roles such as:

• Individual assessment and selection
• Appraisal interviews
• Mentoring and managing
• Coaching and training
• Social skills

Who should attend?: Both professionals and individuals who are involved and wish to improve their inter-personal and intra-personal communication skills, and therefore achieving consistent results for themselves and their business.

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