Communicating and Negotiating

Key Communication - Interpersonal Skills

Written Communication Skills

Profitable Negotiating Skills

Communication plays an important role in personal and business relationships. This comprehensive one-day course will enable delegates to improve their communication skills. Furthermore, delegates will develop active listening skills and understand behaviour categories and personal ego states.

Course Outline:

• Definition of Communication
• Written Vs Spoken Forms
• Good Communicator's Characteristics
• Asking the right questions
• Active Listening Skills
• Assertiveness
• Model of Interpersonal Influence

Who should attend?: Anyone who needs to improve on their interpersonal and communication skills both at work and personal life.

This one day comprehensive course will enable delegates to reduce the time they spend in writing messages. The ways in which all types of written communication can be used for differing situations will be analysed. As a result, anyone who attends this course will enhance their image in the eyes of readers and will be able to write effective proposals, reports, letters and memos with confidence.

Course Outline:

• Identify the advantages and limitations of written communication
• Identify the problems associated with using jargon
• Present information in different formats (memos, letters, reports)
• Choose the most appropriate expressions for different situations
• Choose the most appropriate style, grammar and layout for documents
• Proposal writing
• Write clear and concise instructions

Who Should attend?: Anyone who regularly writes memos, letters, reports and proposals and wants to improve their writing skills.

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Profitable Negotiation Skills gives a structured methodology and a range of skills and techniques for any negotiation situation. Delegates are taught a range of strategies to adopt in any negotiation situation. Furthermore, ways of analysing strengths and weaknesses and the importance of researching the other party’s position will be explained. The conclusion of the course is an exercise illustrating the creation of win-win situations and mutually acceptable outcomes.

Throughout this seminar, delegates will be shown how to relate the essence of the negotiation process to real life situations which are relevant to their own organisations. Delegates are encouraged to bring case studies along to the seminar, which will be used to demonstrate the principles of successful negotiation and form the basis for practical, interactive exercises.

Course Outline:

• Understand the difference between selling and negotiating
• Types of negotiation
• Communication for negotiation
• Planning the negotiation strategy – researching the other party’s position
• Handle the overall negotiation process more effectively
• Offer and obtain the right concessions for their organisation
• Achieve a win/win outcome in all negotiation situations
• Closing the negotiation

Who should attend?: Business Professionals who negotiate on a day-to-day basis with customers, colleagues and suppliers.

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