Managing Others

Introduction to Management & Leadership

Appraisal Skills

Supervisory Skills for New Managers

Supervisor Development

The Art of Motivating Others

Conflict Management

Advanced Management & Leaderships Skills

Team Building Techniques

This course has been designed for people recently (or about to be) appointed to a management position, or those deemed to have management potential which can be developed. They will be introduced to the fundamentals of management and their responsibilities in managing individuals. A heavy emphasis is placed on achieving results through other people. Key skills developed include good communication, an understanding of what motivates and what de-motivates a team and effective delegation. The course also aims to give an understanding of various management styles and where they can be used most appropriately in the work cycle.

Delegates will learn:

• The key traits of a successful manager.
• The key elements of a manager’s role.
• An understanding of management styles.
• The role of management within a larger organisational structure.
• The importance of agreeing and monitoring objectives.
• Effective communication skills.
• A structured approach to delegation for best results.

Who should attend?:  Recently appointed managers and supervisors who wish to understand the principles of good management practice and want an introduction to modern leadership techniques.

Review and improve everyone’s performance.

Systematic appraisals are an essential part of improving everyone’s contribution within an organisation. The modern manager needs to discuss performance in detail and agree SMART objectives that will stretch and motivate. Sub standard performances need skilful and positive encouragement to achievement their potential.

Everyone benefits when appraisals are conducted professionally.

Course outline:

• Morale and Appraisals - Appraisals, a positive motivator
• Appraisal interviewing - Developing a relaxed open style
• Preventing confrontations
• Genuine two-way communication
• Appraisal underachievers - Getting them to accept personal responsibilities
• Discussing short falls openly and honestly
• Achieving continuous improvement
• Identifying and developing potential
• Mentoring and coaching
• Delivering Good and Bad news
• Confidence Building
• Appraisals work in teams
• Measuring skills

Who should attend?:  HR managers, line managers, supervisors and anyone who wants to improve their appraisal skills.

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This workshop is designed to help new supervisors or first-line managers to adopt a step-by-step methodology to all the key areas of task and people management, in order to achieve superior results quickly. The models used are simple and easy to implement and build both competence and confidence in a supportive learning environment.

Course outline:

• Key Skills for the Job
• People vs Task Management
• Leadership skills
• Effective Delegation
• Motivation and Team Building Skills
• Communication Skills
• Conflict Handling
• The Importance of Listening
• Assertiveness
• Model of Interpersonal Influence

Who should attend?:  Newly appointed managers with little or no experience in people management.

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This course is designed to develop the skills of established supervisors by considering their roles as an essential part of the management team. It is a participative course with maximum involvement through case study, discussion and human relations interview situations.

By the end of the course participants will have:

• Examined their role as part of the management team
• Practised and developed their skills in human relations interview situations
• Sharpened their awareness of the problems of handling people in various interpersonal relationships
• Considered opportunities for personal development

Course outline:

• The supervisor's role as part of the management team
• Handling human relations situations at work
• Informal counselling of employees' problems
• Discipline and grievance situations
• Setting objectives and reviewing performance
• Basic techniques of on-the-job instruction
• Recognising training needs to improve performance
• Action plan for personal development

Who should attend?: Those who have attended the "Supervisory Skills for New Managers" course; supervisors and other members of first line management who would benefit from an opportunity to enhance their skills.

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The ideal seminar for managers and supervisors – a fast track, single day event designed to enable delegates to get the best out of their team and successfully achieve their business objectives using a series of powerful, practical and motivational techniques. The seminar will enable delegates to:

• Improve their personal management and motivation skills
• Gain a greater understanding of what motivates others
• Increase staff support to 'business objectives'
• Save management time, reduce stress and increase efficiency
• Improve communication, appraisal and meeting skills
• Increase their personal attitude to others
• Increase their personal motivation and team morale
• Increase their status and respect within the team

Course outline:

• Skills and techniques for successful motivation
• The link between motivation and organisation change
• Benefits of a well motivated team
• Understanding personal and team work behaviour
• People psychology skills
• Recognising what de-motivates individuals
• Developing an in-house motivation plan
• Successful motivation leadership
• Communication as a motivation factor
• The characteristics of an empowering manager

Who should attend?:  Anyone in charge of a team , department or organisation, who needs to improve their motivational skills.

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In a business world of latter structures and less clearly defined areas of responsibility, the potential for conflict is rising. Therefore, it is imperative that managers and professionals increase their effectiveness in handling conflict. By the end of the course delegates will be able to:

• Describe how conflict and organisation tension can be bridled in pursuit of success
• Aid the problem solving process by increasing understanding of emotions
• Handle conflict confidently and positively

• Recognising sources of conflict
• Strategies for dealing with conflict situations
• Understanding reactions and emotions
• Enhancing the individual’s responses to conflict
• The positive aspects of conflict
• Effectively handling different personality types
• Strategies for objectivity and motivation in the face of unresolved conflict
• Practising conflict handling skills in a low risk environment

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Managers often find their role a lonely, unforgiving challenge. What clues do we get about what the job really entails? And who is there to give sound advice when the pressure is on to ask no more questions and perform? To give some inspirational insights into the qualities of world-class management, this 2-day programme aims to cover not just the skills and competencies that day-to-day management requires but also the attitudes and characteristics of effective, modern management techniques. It is a foundational bedrock for people aiming to become great managers and true leaders in the future .

Course Outline :

• Understand the qualities of world-class effective managers
• Improve your communication skills
• Develop your own leadership skills
• Use delegation to create effective teams and handle difficult situation
• Get a clear perspective of the company's aims and objectives
• Deal more effectively with potentially stressful situations
• Understand the role of the manager in facilitating performance
• Create a work plan to practice the approaches discussed and continue learning back in the workplace

Who should attend?: Ideally suited to managers with some experience, this workshop is also valuable to aspiring management candidates and well-established managers who need to develop their approach to become even more effective.

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This course will introduce delegates to the activities and techniques that makes for effective team building. This will focus on individual actions and team actions that help build effective teams.

• Introduction to Teams
• Team Dynamics
• Team Communication Skills
• Team Roles
• Team Relationships
• Team Effectiveness
• Leadership
• Influencing Team Members
• Action Planning

Note: This Course contains several consolidation exercises in these skills
Target Audience: Participants need to be working in teams and have an interest in making their teams more effective.

For maximum effectiveness all members of a team should participate in this course at the same time. Research has shown that Team Building Techniques for a few select individuals rather than a complete team, produces slower results than when the whole team attends.

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