Personal Development Skills

Stress Management

Essential Time Management

Assertiveness and Personal Influencing

Creative Thinking – Innovative Ideas

Train The Trainer

Minute Taking

A dynamic and highly participative one-day programme with ideas that really work! Presented by a proven successful manager, the programme is designed to help delegates recognise the stages, signs, and impact of executive stress. It focuses on the importance of controlling "distress" in both private and working lives - in order to maximise performance in both.

Course Outline:

• Objective setting
• Distinguishing between ‘good’ stress and ‘bad’ stress
• Identifying the two different types of ‘bad’ stress
• Understanding what damaging stress is, its causes, symptoms and manifestations in personal and business life
• Minimising stress by personal and organisational efficiency
• Personal stress avoidance strategies/ Lifestyle solutions
• Organisational stress management techniques
• ‘Stress Busters’

Who should attend?: Busy leaders, managers and supervisors who are serious about both maintaining peak performance and enjoying life.

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Is there anyone who does not need to improve their time management? A one-day workshop designed to enable delegates to differentiate between what is urgent and important, to prioritise tasks and spend more time addressing the Key Result Areas for their jobs. Through eliminating “time-stealers” and focusing on high-payoff activities, they can learn to manage pressure better and accomplish more in less time.

Course Outline:

• Identifying and eliminating personal and company timewasters
• The Time Management Matrix. How to prioritise by distinguishing between urgency and importance
• Timesavers - Delegation, standby tasking, synergising
• Discover and use your Prime Time
• Psychological Factors
• Pick-list of Time Management Best Practices
• Personal Action Planning

Delegates are invited to bring their diaries, ‘to do’ lists and even ‘in-trays’ to maximise the workplace benefit of the programme

Who should attend?: No matter whether you're a PA who's feeling under pressure or a company chairman trying to balance the demands of the boardroom with your home life, Essential Time Management will help you see time as your ally not your enemy.

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A one-day workshop designed for those who would like to increase their personal influencing skills, manage interpersonal interactions more skilfully, achieve superior results with people in both work-related and personal-life situations, defuse conflict and present a more positive and decisive image.

Course Outline:

• Where are you now? Establish present behavioural preferences.
• Behavioural options – and why people make the choices they do
• Personal rights and responsibilities: how to achieve the right balance at all times
• Influencing skills: the key skills of assertive behaviour
• Learning to say ‘No’
• Case Study analysis
• Practising the most useful skills: role-plays
• Current Assertiveness Issues you need to address: Tutor’s analysis and suggested solutions
• Creating a personal Assertiveness Action Plan

Who should attend?: Anyone wishing to improve their interpersonal skills and levels of assertiveness.

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Creative thinking makes problem solving fun. This workshop provides delegates with the tools and techniques to substantially enhance their performance and results. The course will illustrate how to solve problems through practical exercises and syndicate work. At the end of the event, delegates will be able to generate ideas and solutions to problems. They will recognise their lateral and logical abilities and gain self confidence to deal with day to day issues, problems and challenges. As a result, individuals will have the right frame of mind to generating new and workable ideas.

Course Outline:

• Creating a frame of mind conductive to innovative thinking
• Knowing when to use one, two and three dimensional thinking
• Encourage other people to think more creatively
• Being more versatile and creative
• Challenging the way we think
• Putting ideas into action
• Challenging your own assumptions
• Avoiding “idea assassination”
• Taking the initiative

Who Should attend?: Anyone who encounters difficult problems and issues where the solutions are not always obvious

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Course Outline:

• Introduction
  • Learning Styles
  • Successful Training
  • The Learning Curve
  • Skills, Knowledge and Attitudes
  • Adult Learners
  • Influence of the Learning Process
  • Communications
  • Visual Aids
• Practical Training
  • How to Plan Training
  • Trainer Conduct and Control
  • Questioning Techniques
  • Control Techniques
  • Making IT Interesting
  • Creating a General Rapport
  • Maintaining Interest
  • Balancing Theory and Practice
  • Handling the Mixed Status Environment
  • Maintaining Control and Interest Amongst Mixed Ability Groups
• Technical Problems
  • Controlling Practical Sessions
  • Handling Disruptive Delegates
  • Overcoming Equipment Failure
  • Minimising the Effect of Crashing on Delegates’ Confidence
  • Pre-Course Preparation and Planning
  • Setting Pre-Course Criteria
• The Trainer
  • Adapting to Different Learning Styles
  • Trainer Delivery Styles
  • The Benefits of Versatility
  • The Importance of Course Preparation and Planning
  • Difference Between training Introductory and Advanced Courses
  • Trainer Development
  • Honing Training Skills
• The Delegates
  • The Importance of Setting Objectives
  • Delegates Pre-Course Preparation
  • Allaying Fears and Raising Expectations
  • Instilling Confidence
  • Classroom Behaviour and Patterns
  • Group Control Techniques
  • Balancing the Expectations of the Organisation with Delegate Abilities

Who should attend?: Anyone who trains!

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Course Outline:

• What Kind of Minutes?
• Reportage, Summary, Action, Mixture
• What Point of View?
• Insider, Observer, Role of Minute Taker
• Active Listening Skills
• Summarising techniques
• Note taking Methods
• Practical Exercises on Note Taking from Taped Material
• Formatting Minutes
• Political Considerations
• Use of Language: Pro’s and Con’s of Active Versus Passive Voice
• Minute Takers Guide

Who should attend?: Personal Assistants and anyone who attends meetings regularly.

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